Welcome to Callaris AI ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent platform and services.
2. Information We Collect
2.1 Information You Provide
Account Information: Name, email address, phone number, company details
Device Information: IP address, browser type, operating system
Cookies and Tracking: Session data, preferences, analytics
3. How We Use Your Information
We use your information to:
Provide and maintain our AI voice agent services
Process phone calls, appointments, and customer interactions
Send confirmations, notifications, and service updates
Improve our AI models and service quality
Detect and prevent fraud or security issues
Comply with legal obligations and enforce our Terms of Service
Provide customer support and respond to inquiries
4. Data Sharing and Disclosure
We may share your information with:
Service Providers: Twilio (telephony), OpenAI (AI processing), Google (calendar & sheets)
Business Transfers: In case of merger, acquisition, or asset sale
Legal Requirements: When required by law, court order, or government request
With Your Consent: When you explicitly authorize us to share your data
We do NOT sell your personal information to third parties.
5. Data Security
We implement industry-standard security measures to protect your data:
End-to-end encryption for sensitive data transmission
Secure authentication using JWT tokens and bcrypt password hashing
Regular security audits and vulnerability assessments
Access controls and role-based permissions
Secure data storage with encrypted databases
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Call Recording and AI Processing
Important: Our platform records and processes phone calls using AI technology. By using Callaris AI, you acknowledge that:
Calls may be recorded, transcribed, and analyzed by AI systems
You are responsible for complying with call recording laws in your jurisdiction
You must notify callers when calls are being recorded where required by law
Call data is processed by OpenAI's systems according to their privacy policy
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
Account Data: Retained while your account is active
Call Records: Stored for 90 days by default (configurable)
Billing Information: Retained for 7 years for tax compliance
Deleted Account Data: Permanently deleted within 30 days of account closure
8. Your Privacy Rights
Depending on your location, you may have the following rights:
Access: Request copies of your personal data
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal data
Data Portability: Request transfer of your data to another service
Opt-Out: Unsubscribe from marketing communications
Withdraw Consent: Revoke consent for data processing
To exercise these rights, contact us at privacy@collarisai.com
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our platform. Your continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy, please contact us: